Frequently Asked Questions

Aka FAQs – Aka Common Inquiries – Aka Helpful Info

What type of products do you customize?

We specialize in the customization of scarves, beanies, socks, pins and protective wear. In addition, we make custom t-shirts, sweatshirts, and other apparel.

How does customization work?

It’s simple. You pick a product. Tell us how you want it to look (logo, colors, copy). We create designs for you to review. We collaborate on the designs until you’re happy with one. With your approval, we produce the order and deliver about three weeks later. Keep in mind there are minimum quantities required for each product.

For a more detailed description of the process, click here.

Can I get a free sample?

Yes, we do offer the option to order a free premade sample of the product of your choice. During the custom design process, you may also request a custom sample which serves as a prototype. The $75 fee for this service is automatically refunded with your full order.

What is the difference between the free premade sample and the custom sample?

The free premade sample is from a random, previous order; the custom sample is a sample of exactly what you would be ordering, with your custom design specifications.

Do I have to customize my product and order in bulk, or can I purchase one or more of your products online?

We have an online shop expressly for this purpose. You may now purchase Diehard products online, with no minimum quantity and free shipping on your order.

When customizing products, what is the minimum order size?

The minimum order quantity depends on the product. When ordering custom scarves, the minimum quantity is 25 pieces except for the Champions Knit, which is 50 pieces. For all our custom beanies, the minimum quantity is 25. For our protective wear, the minimum is also 25. For our custom crew socks or ankle socks, the minimum is 50 pairs. There is also a 50 piece minimum for our hard and soft enamel pins. 

What is the difference between your hard enamel and soft enamel pins?

The hard enamel pins offer a flat, smooth finish, as opposed to the recessed areas of a soft enamel pin, which give it texture and dimension. Both are made of iron, and use enamel fill to help create the design. They are available in up to eight colors, with rubber backing and optional custom plating.

What are the differences among your custom scarves?

The Classic Knit is a traditional soccer-style scarf; the material will stretch a little and the logo/message will be a little pixelated. The Champions Knit is the premium version of the traditional jacquard knit options, allowing for more clarity and cleaner logos. The Premier USA Knit is made with spandex, allowing for a less pixelated logo and stretchier feel. The HD Woven is not as thick as the knitted options and does not stretch as much due to its tighter weave; but your logo/message will look the cleanest among the knit and woven options. The Sleekprint is lightweight and made of polyester; since these are digitally printed, the design can literally be anything you desire.

What is the difference between the Face Mask and The Guard?

The Face Mask is a two-ply polyester mask with full-color dye sublimation, and The Guard is a seamless, lightweight and breathable neck gaiter that can be used in a multitude of ways.

What is the difference between your three types of beanies?

The Pom Knit Beanie is 100% acrylic, comes with a cuff and pom (optional) and allows up to three colors; the Premier USA Pom Beanie is 95% acrylic and 5% lycra, comes with a cuff and pom (optional) and allows up to six colors; and the Simple Beanie is 100% acrylic, with no cuff or pom, and allows up to four colors.

What is the difference between your Crew and Ankle Socks?

The Crew Socks are longer, feature a padded sole, compression around the foot and a ribbed ankle, and can be customized with up to eight colors. The shorter Ankle Socks can be customized with up to six colors. Both types are 100% acrylic.

How long does it take to receive a custom order?

While our production time may vary by product and we are sometimes able to expedite delivery, the typical turnaround time is about three weeks from the start of production. This timeline begins after you have approved your design(s).

Do you charge setup fees?

No! When shipping to the United States, the price we give you includes everything.

Do you ship internationally?

Yes, we can ship practically anywhere in the world; however, all duties, taxes and other import fees are the responsibility of the purchaser and will be custom quoted when not shipping to the U.S. or Canada.

Do you require prepayment?

We only require prepayment on first orders; for subsequent orders, alternate terms may be established. If you represent a school, college or university, we will accept POs in lieu of prepayment.

What is Diehard Custom Fundraising?

We believe that the best way to maximize the potential of your digital fundraising campaign is to thank your donors with a custom product. By using custom products, you can fundraise more than double what it costs to produce, and low minimums mean you can scale your fundraising campaign to your audience. Not only that, every person who contributes to your cause and earns a gift becomes a walking, talking advertisement for you.

Do you have a COVID-19 policy?

As always, our main priority is the health and safety of our Diehard Custom staff, production partners and customers. From the onset of the COVID-19 outbreak we have monitored the situation closely and taken all the recommended precautions to ensure the safety of all involved. Fortunately, our production and shipping carriers are still operating, and we are producing and shipping on our standard three-week timeframe. Of course, due to the fluidity of the situation, changes may occur at any time, and we will promise to inform any customers whose order or design may be delayed. Thank you for your understanding. Please stay safe, and make sure you take care of those around you!

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