FAQ

HOW IT WORKS

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Pricing & Info

Check out our product pages which contain all pricing and product information.

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Fill Out Our Form

This will kickstart the design process which is free – you’re not committing to anything by taking this step.

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Designs

We create multiple designs for you to choose from. You’ll get unlimited revisions at no cost.

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Order

Once you approve the design and place your order, production will begin. Your order will deliver about 3 weeks later.

CHECK OUT THESE SAMPLES

You have lots to choose from – or tell us what you want

Grey and charcoal grey Diehard Custom beanie, scarf, socks and enamel pins

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Frequently Asked Questions

Aka FAQs – Aka Common Inquiries – Aka Helpful Info

Concerns regarding COVID-19 (Coronavirus)

Please note that our main priority is the safety of our Diehard Custom staff and production partners around the world. We are monitoring the situation closely and are taking all the recommended precautions to ensure the safety of all involved.

With that being said, our production and shipping carriers are still operating and we are producing and shipping on our standard 3-week timeframe. Due to the fluidity of the situation and the changes occurring daily, we will be sure to inform all customers if there is going to be a change or delay with their order.

We thank you for your understanding and we wish you nothing but the best in the days to come! Please stay safe and make sure you take care you those around you as well!

WHAT IS THE MINIMUM NUMBER OF SCARVES I HAVE TO ORDER?

The minimum quantity is 35 pieces per design for The Classic Knit scarf. For all other styles, the minimum is 25 pieces.

WHAT IS YOUR TURNAROUND TIME?

Our turnaround time can vary by product, but in most cases it will be three weeks from the start of production. At times we are able to deliver more quickly than this, which will be evaluated case by case.

DO YOU CHARGE SETUP FEES?

We do not charge setup fees. When shipping to the United States, the price we give you includes EVERYTHING. And we mean everything.

WHAT ARE THE MAIN DIFFERENCES IN EACH OF YOUR SCARF STYLES?

The Classic Knit is a traditional soccer style scarf. The material will stretch a little and the logo/message will be a little pixelated.

The Premier USA Knit is very similar to The Classic Knit. The main difference is your logo/message will be clearer (less pixelated).

The HD Woven is not as thick as the knitted options, but your logo/message will be VERY crisp. Because the weave is tight, it does not stretch much.

The Sleekprint is made of polyester and is lightweight. These are digitally printed, so the design can literally be anything you desire.

CAN YOU SHIP INTERNATIONALLY?

Yes, we can ship practically anywhere in the world. However all duties, taxes and other import fees will be your responsibility when shipping outside of the United States.

DO I HAVE TO PREPAY MY ORDER?

We only require prepayment on your first order. After that, terms can be discussed.

We do accept PO’s from schools and universities instead of requiring prepayment.

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